General Questions (4)
Product & Machines (4)
Ordering & Shipping (4)
Warranty & Support (3)
Payment & Pricing (3)
General Questions
What is Kangen Water?
Kangen Water is alkaline ionized water produced by Enagic® ionizer machines. It has a higher pH (8.5-9.5) than regular tap water and contains antioxidant properties through the electrolysis process.
Is Kangen Water safe to drink?
Yes, Kangen Water is safe for daily consumption. Enagic® machines are medical-grade devices certified by the Japanese Ministry of Health. However, people with kidney problems or on specific medications should consult their doctor.
How is Kangen Water different from regular alkaline water?
Kangen Water is produced through electrolysis (not chemical addition), resulting in micro-clustered water molecules that are more easily absorbed by your body. It also retains beneficial minerals like calcium, magnesium, and potassium.
How much Kangen Water should I drink daily?
Most health practitioners recommend drinking 1.5-2 liters of Kangen Water daily for optimal hydration. Start slowly and gradually increase your intake.
Product & Machines
Which Enagic machine is right for me?
The right machine depends on your household size, budget, and water usage. The Leveluk K8 is our flagship 8-plate model ideal for families, the SD501 is our most popular 7-plate workhorse, and the JRIV is a compact 4-plate model for individuals. Schedule a free consultation and we will help you choose.
What is the difference between 7 plates and 8 plates?
More plates mean better ionization performance, faster pH adjustment, and stronger antioxidant production. The 8-plate K8 produces slightly better results than the 7-plate SD501, though both produce excellent Kangen Water.
How long do Enagic machines last?
With proper maintenance, Enagic machines typically last 15-25 years. The electrodes are designed for long-term use, and replacement parts are readily available.
Do the machines require filters?
Yes, Enagic machines use internal filters that should be replaced every 6-12 months depending on usage and water quality. The machine will alert you when filter replacement is needed.
Ordering & Shipping
Do you ship internationally?
Yes, we ship to 50+ countries worldwide. Shipping costs and delivery times vary by location. Most international orders arrive within 5-10 business days.
What payment methods do you accept?
We accept bank transfer, credit card (Visa, Mastercard), PayPal, and cryptocurrency in select regions. Payment plans are also available for qualifying customers.
How long does shipping take?
Domestic orders (Indonesia) typically arrive in 2-3 business days. International orders usually take 5-10 business days depending on customs processing.
Can I track my order?
Yes, every order comes with a tracking number. You can track your shipment from the Track Order page on our website.
Warranty & Support
What warranty comes with the machine?
All Enagic machines come with an official 5-year manufacturer warranty covering parts and labor. Extended warranty options are also available.
How do I get support if something goes wrong?
Contact our support team via WhatsApp, phone, or email. We provide troubleshooting, repair coordination with Enagic, and replacement parts as needed.
Are replacement parts available?
Yes, we stock genuine Enagic replacement parts including filters, cleaning cartridges, and other consumables.
Payment & Pricing
What does a Kangen Water machine cost?
Prices range from approximately $2,980 for the JRIV to $6,980 for the Super 501. Each machine is a long-term investment in your family health. Contact us for current pricing.
Do you offer payment plans?
Yes, we offer flexible payment plans for qualifying customers. Terms vary by region. Contact us to discuss options.
Are there any hidden costs?
No hidden costs. The price includes the machine, standard accessories, initial training, and shipping insurance. Filters and maintenance supplies are ongoing costs as needed.